Preorder Cancellation Policy

Last updated: August 16, 2026

Preorders

When you purchase a Coilie product on preorder, you are purchasing a product that is not yet available for immediate shipment. You will be charged in full at the time you place your preorder.

Our current estimated fulfillment date is February 2027. This is an estimate and not a guaranteed shipping or delivery date. If there is a material change to our anticipated fulfillment timeline, we will communicate with affected customers using the email address associated with their order.

Cancelling a preorder

You may cancel your preorder for a full refund at any time before your order ships.

To cancel, contact us at hello@coilie.com with your name and order number.

Once your order has shipped, it can no longer be cancelled. However, you may request a return in accordance with our Refund Policy.

Refunds for cancelled preorders will be issued to your original payment method. Please allow additional time for your bank or credit card company to process and post the refund.

Changes or inability to fulfill

Product specifications, materials, components, packaging, colors, or other details may change reasonably as we complete manufacturing and production.

If we anticipate a material change to the product or fulfillment timeline, we will communicate with affected customers.

If Coilie determines that we are unable to fulfill your preorder, we will cancel the affected order and refund the amount paid for the unfulfilled product, subject to applicable law.

Consumer rights

Nothing in this policy limits any cancellation, refund, warranty, or other consumer rights provided by applicable law.