Refund Policy

Last updated: August 16, 2026

Preorders and cancellations

Preorders may be cancelled for a full refund at any time before your order ships. To cancel a preorder, contact us at hello@coilie.com with your order information.

Coilie products currently available for preorder are estimated to begin shipping in February 2027. This is an estimated fulfillment date and is not guaranteed. If there is a material change to our anticipated fulfillment timeline, we will communicate with affected customers.

Once your order has shipped, our standard return policy below applies.

30-day return policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at hello@coilie.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with questions about returns at hello@coilie.com.

Damages and issues

Please inspect your order when you receive it and contact us promptly if the item is defective or damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Gift cards are not eligible for return.

Certain customized or personalized products, if offered, may not be eligible for return except where required by law.

Please contact us at hello@coilie.com if you have questions about whether an item is eligible for return.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-day cooling-off period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, as provided by applicable law.

For returns after delivery, the item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

Nothing in this Refund Policy limits any cancellation, refund, warranty, or other consumer rights provided by applicable law, including mandatory consumer rights that may apply to customers in the European Union, United Kingdom, Canada, or Australia.

Refunds

For preorders cancelled before shipment, we will issue a full refund to your original payment method.

For returns after delivery, we will notify you once we’ve received and inspected your return and let you know whether the refund has been approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days.

Please remember that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at hello@coilie.com.